Job Description

Overview Job Opening ID: 534859 Location: Modesto A. Maidique Campus Full/Part Time: Full-Time Review Date: 08/27/2025 Regular/Temporary: Regular Job Summary Provides recruitment support and customer service for prospective domestic and international students, families, school counselors, advisors, and others. Conducts in-person meetings with students, parents, school officials and others who visit the university. Responds to email and other written correspondence using the CRM and ancillary business tools. Works with university partners to ensure quality presentations are delivered to university guests either in person or via online tools. Works closely with offices to provide accurate information to students regarding immigration, student visa and other state and federal processes. Works as an on-site recruitment officer for information sessions, admissions presentations, workshops, student meetings, and counselor relationship building. These events may take place in person or through virtual channels. Serves as point of contact for a specific recruitment territory or student population, including email communication, SalesForce casework, LiveChat/WhatsApp responses and all relevant outreach. Assists the Office of Admissions with advising and counseling procedures for degree-seeking students. Provides advice to constituents regarding student visa types, immigration policy, and other matters regarding study in the US and Florida. Serves as point of contact between Admissions and OneStop department regarding escalated situations and assistance as needed. Reports to the Assistant/Associate Director and supports the admissions and enrollment goals of the university. Participates in on-campus recruitment events including Open Houses, Admitted Student Days, and additional ad-hoc events. Remains up to date on educational practices and the latest information on undergraduate admissions standards, ethics, state rules, and national and international policy as it relates to college admissions. Performs other related duties as assigned or as directed; duties may be logically related to the position even if not listed. Minimum Qualifications Bachelor's degree and some related experience. Desired Qualifications Experience working in a customer service environment. Experience with university admissions process. Ability to present in a large group setting. Ability to analyze data and learn new technology. Job Category Administrative Advertised Salary $40,000-$42,000 Work Schedule Begin time: 8:30 AM End time: 5:00 PM Working Condition(s) Operating University Vehicles (all types) Required to spend 50% or more of time operating a computer Pre-Employment Requirements Driver's License Check Fingerprinting Check Expanded Background Check Other Information Ability to work evenings and weekends. Ability to travel locally and nationally. Ability to travel internationally. Ability to work flexible hours as needed. Ability to work occasional evenings, weekends and at locations outside of the University How To Apply Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date. Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. *This posting will close at 12:00 am of the close date. Disclosures Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu. #J-18808-Ljbffr Florida International University - Board of Trustees

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