Audio Visual Technician Job at eTeam, Wayzata, MN

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  • eTeam
  • Wayzata, MN

Job Description

Job Description

Job Title: Video Conference Support

Location: Wayzata, MN 55391

Pay Rate: $26/hr on W2

Duration: 06+ Months (Possibility of Extension)

Must-Have (Technical/Behavioral)

  • Maintain enterprise-grade video conferencing solutions (Zoom, Microsoft Teams, Webex, etc.).
  • Use Teams Admin Center and similar tools to support environment health and meeting needs.
  • Use Zoom tools to support meetings and meeting rooms.
  • Oversee operations of hybrid meetings, webinars, and virtual events, ensuring seamless execution across time zones.
  • Act as an escalation point for complex technical issues during live events and high-profile meetings.
  • Collaborate with IT, Facilities, and Security teams to optimize AV infrastructure and ensure compliance with organizational standards.
  • Manage vendor relationships for AV hardware, software, and support services.
  • Develop and enforce SOPs for video conferencing support, troubleshooting, and preventive maintenance.
  • Train clients on best practices and new technologies.
  • Monitor system performance and user feedback to drive continuous improvement.
  • Stay current with industry trends and recommend upgrades or new tools to enhance user experience.

Good-to-Have

  • Knowledge of Polycom and client.
  • Exposure to reporting initiatives.

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