Job Description

Job Description

Job Description

Looking to fill up to 1 Full-Time (35+ hours per week) and 2-3 Part-Time positions (15-30 hours per week across three centers in Murfreesboro, Tennessee depending on candidate availability & scheduling requirements) that would have a strong growth path including leadership opportunities for driven individuals. Ideal candidates have flexible availability most weekdays from 7:45 AM - 7:30 PM and weekends (Saturday and Sunday) from 8:15 AM - 4:30 PM. (For students, we work with school schedules as much as possible!)

Overview

The Center Associate (Customer Service Associated) delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least 2 years of previous customer service/retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities 

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• Will open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Completes tasks independently in a quick turn environment
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Performs other duties as assigned

Qualifications

• At least one year of retail\customer service experience
• Must have valid drivers license and vehicle
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• High energy level
• Prompt, reliable, and responsible
• Neat, clean, and professional appearance
• Non-smoking environment
• Able to cross sell and up sell products and services
• Detail oriented, organized, and able to multi-task
• Strong customer service skills and abilities
• Able to lift 40+ pounds

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