Job Description
Target start date: June 2
Fully remote: Candidate must be located in one of these states (ID, WA OR, UT)
Duration: 6 months contract with the potential to convert to a permanent/full time role.
Min. 1 year experience in Customer Service or Insurance required
Pay rate: $20.29/per hour
Responsibilities
· Provide information, education and assistance to members, providers, other insurance companies, attorneys, agents/brokers or other customer representatives on recorded phone lines regarding benefits, claims and eligibility.
· Respond to multiple inquiries on all designated lines of business.
Logistics
· Location: Remote - Candidates MUST reside in one of these four states: Oregon, Washington, Idaho or Utah.
· Work Schedule: Shifts will be scheduled between the hours of 8:00 AM to 8:00 PM Pacific Time, 7 days per week. Exact shift schedules may vary based on call volumes and workload. 40 hour work week. Overtime will NOT be authorized for this engagement.
· Candidates MUST be willing to work Pacific Time Zone hours.
· Contractors will be using client-provided equipment.
Requirements
· High school diploma or equivalent
· 1 year customer service call center experience within some form of healthcare
· Demonstrated knowledge of medical terminology
· Demonstrated ability of strong customer-service skills, including courteous telephone etiquette.
· Exceptional communication skills
Work From Home Requirements:
· Our client's computers can only connect through the following types of "hard-wired”Internet Service Providers (ISPs): CATV/Cable Modem, DSL or Fiber. The equipment does NOT support Satellite or mobile WIFI internet connectivity. NOTE: Contractors should prepared to plug their computer directly into their router/modem if needed (e.g., may be required by specific software applications).
· Keyboarding skills of 30 wpm with 95% accuracy.
Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.
The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.
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