Job Description

Job Description

Job Description

NEW WATERLOO is hiring for a DIRECTOR OF HUMAN RESOURCES

New Waterloo is an independent hospitality company driven by a diverse team of passionate professionals who bring talent, creativity, and collaboration to build thoughtful, thriving businesses. We’re seeking an opening Director of Human Resources to lead the launch and daily operations of a 165-key independent lifestyle hotel in Cincinnati’s Central Business District. A grounded yet quietly extraordinary experience where the city’s past and present meet with grace, Cincinnati's Fidelity Hotel creates an atmosphere that feels both familiar and beautifully renewed. Shaped by heritage, intention, and the subtle elegance of border city culture, an unexpected world is revealed. The property will feature multiple food and beverage outlets and approximately 20,000 square feet of meeting and event space.

JOB OVERVIEW

The Director of Human Resources directs and coordinates activities in the overall day-to-day operations of the
assigned hotel while maintaining responsibility for keeping the hotel’s Human Resources functions running
efficiently and in compliance with local, state, and federal laws. The Director of Human Resources will set and
maintain organizational standards while representing the culture, core values, and mission of New Waterloo.

What you'll do:

• Respond to internal and external Human Resource-related inquiries or requests and assist as needed.
• Maintain records of personnel-related data (payroll, benefits, personal information, leaves of absence,
  progressive discipline, etc.) in the organization’s HRIS system and ensure all employment requirements are
  met.
• Act as a liaison in conjunction with corporate HR departments or functions (recruiting, payroll, benefits,
  etc.)
• Hold teams accountable for the policies presented in the Employee Handbook; execute disciplinary action
  and conduct investigations as needed.
• Support the recruitment and hiring process by sourcing candidates, performing background checks, issuing
  offers of employment, informing team members of new hires, etc.
• Collaborate with departments to ensure open positions are tracking to budget and conduct salary wage
  surveys as needed.
• Build strong relationships with internal leaders and talent pipelines; collaborate with local schools and
  organizations and develop ideas to ensure a diverse candidate pool.
• Schedule meetings, interviews, team agendas, and HR events, including job fairs; ensure the successful
  execution of employee-related events.
• Ensure performance reviews are conducted properly and timely.
• Oversee the onboarding process and update new hire records as needed; coordinate and perform new
  hire orientation.
• Ensure employees are developed and utilized to their maximum potential by monitoring performance and
  training programs; evaluate and implement training programs as needed.
• Assign and perform exit interviews.
• Maintain workers’ compensation management, FMLA, and leaves of absence.
• Assist with benefits enrollment, education, and execution.
• Process payroll edits, review, and submit payroll accurately and timely.
• Implement and support employee relations and perks programs.
• Provide and submit reports of general Human Resources activity to the respective departments.
• Work with the Corporate People Team to create and deliver the necessary training to property management.
• Maintain and encourage open-door communication with all staff members.
• Ensure staff have a complete understanding of their job requirements and sufficient training after holding
  them accountable for results.
• Maintain awareness of documentation needed and retained in employee files; ensure 100% compliance
  with I-9 documentation.
• Assist in ad-hoc Human Resource projects, such as the collection of employee engagement surveys
• Ensure open lines of communication with staff, all departments, and upper management at all times via
  email, log books, meetings, etc., to ensure all needs of the hotel are met.
• Attend relevant meetings and set team goals as needed.

Who you are:

• You bring 5+ years of experience in a Human Resources role, ideally within the hospitality industry.

• You’re fluent in English, and bonus points if you can also communicate confidently in Spanish.

• You are a natural leader, dedicated to developing your team and fostering a shared sense of mission.

• You take ownership of your work and are detail-oriented in everything you do.

• You believe in hospitality, deeply and passionately.

• You know how important relationships are and find joy in building and maintaining them.

• You are committed to learning and personal growth, showing up as a contributor, not a spectator.

• You can write routine reports, correspondence, and proposals with precision and clarity.

• You listen well, communicate effectively, and handle delicate situations with diplomacy.

• You manage your time expertly, stay organized, and know how to prioritize tasks in a fast-paced environment.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K plans
• Paid holidays
• Volunteer pay
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

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