Job Description

THE POSITION

Are you skilled in customer service, able to listen attentively and identify customer needs to provide the latest information? If so, we have an exciting opportunity for you! The Department of Transportation is looking for a motivated individual to join us as a Driver License Examiner Assistant. In this role, you will be instrumental in enhancing highway safety by assisting customers at the Driver License Center and serving as a crucial line of defense against identity theft and fraud through careful examination of identity documents. If you are eager to make a positive impact on the lives of your fellow Pennsylvanians, we encourage you to apply today!

DESCRIPTION OF WORK

In this position, you will be part of our Driver License Center, where you will assist the public with driver licensing and related services. Your duties will include professionally greeting customers, verifying applicant identification, completing application forms, and entering data into our online driver license application system. You will also provide necessary forms and informational brochures tailored to customer needs, administer standardized knowledge tests to assess applicants' understanding of motor vehicle laws, and conduct vision screenings using a telebinocular instrument. Additionally, you will handle data entry for test results and applications, respond independently to public inquiries, and ensure you are well-versed in the services offered, including the requirements for obtaining REAL ID and non-REAL ID products.

You will assist customers with various services, such as renewing driver's licenses or identification cards, issuing duplicates, processing out-of-state transfers, and facilitating motorcycle and commercial driver's license applications. It is essential to be knowledgeable about the different commercial license restrictions and endorsements. You will also produce Restoration Requirements Letters for customers who request them in person and ensure that the correct fee waiver codes are applied and documented when necessary, adhering to the Fee Waiver Guidelines. Compliance with all aspects of the Driver and Vehicle Services Customer Service Policy is mandatory.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel may be required

• Telework: You will not have the option to telework in this position.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Job Tags

Full time, Local area,

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