Job Description

Attendant, Housekeeping

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National Park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job, it's our passion.

Job Summary

The primary responsibility of the Attendant, Housekeeping is to provide quality service in all Guest Rooms, Public Areas (PA), and Heart of House (HOH) spaces. Colleagues in this role must demonstrate genuine concern for guests and colleagues while ensuring friendly, safe, efficient, and professional service.

Key Duties & Responsibilities

• Exceeds guest expectations of Housekeeping services, being responsible for the cleanliness of Guest Rooms, PAs, and HOH spaces in assigned sections, ensuring that these and all other spaces are cleaned according to One&Only standards
• Adheres to the standard operating procedures about cleaning, sanitation, and set-up in Guest Rooms, PAs, HOH spaces, and other venues, as well as in Laundry and Uniform rooms
• Ensures that all scheduled arrival rooms are ready at the time specified
• Ensures hallways, corridors, pantries, lockers, elevators, and offices are kept tidy
• Ensures carpets are kept clean through daily spotting and vacuuming
• Ensures that all equipment is properly cared for, cleaned, and correctly stored to be in good repair
• Conducts general and deep cleanings of trolleys, caddies, and toilets
• Ensures that linens, towels, and other supplies are distributed to the correct areas and/or to Linen rooms
• Ensures supplies, amenities, and linens are replenished
• Reports all lost and found items, following related SOP to guarantee proper storage and follow-up
• Ensures ice machines and glasswashers are sanitized
• Ensures Guest Room glassware and cutlery are sanitized
• Informs In-Room Dining team when room service trays need to be removed
• Reports flower arrangements that need replacement
• Ensures all defects are reported to the Executive Housekeeper immediately
• Extends appropriate greetings to all guests and colleagues at every opportunity, using names whenever possible
• Adheres to One&Only standards regarding dress, appearance, and grooming
• Develops a positive working relationship with all colleagues and other departments, facilitating a team-oriented atmosphere
• Maintains safe workplace practices as per the health and safety SOP
• Ensures all HOH corridors, fire staircases, changing rooms, and shower areas as per SOP
• Adheres to chemical utilization as per the chemical training SOP
• Attends training courses as required, continually striving for the improvement of their knowledge and skills
• Assists with any other duties as required by the Executive Housekeeper or other members of the management team

Skills, Experience, & Educational Requirements

• Previous cleaning experience is an advantage, but is not required
• Strong knowledge of all hotel facilities, services, and working hours is preferred
• Ability to communicate effectively with guests, co-workers, and managers is required
• Must be able to read, write, and speak English with proficiency
• Ability to work a flexible schedule, including weekends, holidays, and night shifts is essential
• Maintains a positive attitude at all times

Benefits

Full-Time Year-Round

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Seasonal

• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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