Job Description

Come join our amazing team and work remote from home!

The Senior Product Manager (LOS/POS) leads the roadmap, feature definition, and delivery for ICE Mortgage Technology Encompass, pointofsale platforms, and the surrounding integration ecosystem. This role blends product management and systems business analysis to translate business goals into clear epics, user stories, and acceptance criteria, and to own the JIRA backlog from inception through release. You will partner closely with lending operations, underwriting, secondary marketing, closing/funding, compliance, and engineering to evolve and maintain highquality, scalable modules and workflows across the mortgage origination lifecycle. Perform all duties in accordance with company policies and procedures and applicable federal and state laws and regulations. The target pay range for this position is $130,000. to $150,000.

What youll do:

• Own product strategy & roadmap for Encompass LOS, POS, and key integrations (AUS, pricing, docs, compliance, verifications, data & reporting).
• Act as systems business analyst: map current/futurestate workflows, decompose problems, write epics/stories with acceptance criteria, data mappings, and edge cases.
• Backlog ownership in JIRA: prioritize effectively against business value, risk, and complexity; maintain release plans, sprint goals, and transparent status.
• Discovery & design: facilitate workshops, develop prototypes/wireframes, run solution reviews, and lead decision records that teams can rally around.
• Delivery leadership: run or partner on agile ceremonies; sequence dependencies; ensure highquality builds; coordinate QA/UAT and signoffs with business owners.
• Module stewardship: understand configuration, personas, input forms, business rules, milestones, and plugin impacts; manage change without destabilizing production.
• Vendor & platform partnership: collaborate with Encompass admins/developers and external vendors; evaluate/introduce addons where they strengthen capability.
• Compliance & controls: ensure solutions align with lending policy and regulatory expectations (e.g., disclosures, data integrity, auditability).
• Metrics & outcomes: define OKRs/KPIs (cycle time, pullthrough, defect rates, user satisfaction), monitor product health, and drive continuous optimization.
• Communication: craft succinct, direct updates for executives and stakeholders; articulate a clear product direction and tradeoffs.
• Product Owner on small efforts: serve as PO for smaller projects, including grooming, story acceptance, and release readiness.
• Operational readiness: coordinate training, release notes, and support playbooks; ensure postrelease monitoring and rapid defect triage/root cause.
• Crossteam alignment: partner with PMO, InfoSec, Data, and Enterprise Architecture to reuse capabilities and build scalable, reusable components.

What youll need:

• Deep mortgage origination knowledge across intake, disclosures, processing, underwriting, closing/funding, and postclosing.
• Encompass LOS expertise (process flows, fields, business rules, personas, input forms) and familiarity with POS platforms and related lending technologies.
• Systems BA strength: process modeling, data mapping, acceptance criteria, UAT planning, defect triage, and change management.
• Agile product delivery with JIRA/Confluence; ability to turn ambiguity into a clear, executable backlog.
• Technical fluency with integrations/APIs, web services/webhooks, and data structures; working SQL for analysis and validation.
• Decisiveness & influence: form clear, wellreasoned decisions that stakeholders can rally behind; elevate and unblock effectively.
• Communication: speaks succinctly and directly; tailors message to executives, business users, and engineers.
• Customer orientation: empathetic to end users and operational realities; balances experience, compliance, and efficiency.
• Leadership without authority: guide matrixed teams; mentor junior PMs/BAs; set high standards for documentation and delivery quality.
• Advanced skills in Microsoft Suite (Excel, Word, PowerPoint).
• 7+ years in product management and/or systems business analysis, with 3+ years focused on Encompass LOS or comparable LOS.
• Prior experience delivering capabilities across LOS, POS, pricing/AUS, doc prep/eClose, verifications, and reporting/analytics.
• Demonstrated success owning roadmaps and shipping production features in an agile environment.
• Bachelors degree (Business, Information Systems, Computer Science, or related) or equivalent experience.
• Nice to have: Encompass/ICE platform certifications; Scrum/PO certifications (CSPO/PSPO); experience with data governance and compliance in lending.

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of singlefamily residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope youll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so youll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

California Privacy Notice:

Notice to all applicants: Carrington does not do interviews or make offers via text or chat

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

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