Job Description

Production Assistant

Hours : 8:30-5:00 Local Time

Location : Remote or hybrid, depending on your area

Compensation : $22.00 - $31.25 / hour

Offices : At USG, we empower our team members with the flexibility to opt for remote, hybrid, or fully in-office schedules. Presently, we operate nine physical branch locations across the United States:

• California: Irvine

• Florida: Tampa

• Idaho: Sandpoint

• Illinois: Chicago

• Louisiana: Covington

• Minnesota: Shoreview

• Pennsylvania: Canonsburg

• Texas: Arlington and Houston

Who We Are:

Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network spans over 400 different markets and we proudly write business in all 50 states.

USG has consistently earned recognition for our excellence, being ranked as a 5-star MGA by Insurance Business of America for four consecutive years. Moreover, we take pride in our continuous acknowledgment as a Top Insurance Workplace over the past five years, as voted on by our current team members.

Understanding that a fulfilling culture is paramount in career satisfaction, we at USG prioritize fostering a collaborative and mentoring-focused environment. We recognize the pivotal role each team member plays in our success, emphasizing hands-on training to ensure everyone feels comfortable and confident in their role. At USG, we actively empower our team members to bring their authentic selves to the workplace, recognizing that fostering diversity is essential for a thriving, creative, and dynamic professional environment.

In today's rapidly evolving business landscape, embracing cutting-edge technology is not just a choice but a necessity for staying relevant in the marketplace. Our in-house IT development and support teams, located in Canonsburg, PA, expertly oversee and manage both our proprietary and third-party systems, ensuring our sales operations stay at the forefront of technological advancement.

Embark on your professional journey with USG, where it's more than just a job – it's a vibrant and supportive community committed to nurturing your success.

The Role Itself:

A Production Assistant at USG plays a crucial role in our companies’ growth and success by supporting new business development, maintaining client relationships, and ensuring efficient administrative processes. This is the second level of the production career path here at USG. Your attention to detail, strong organizational skills, and ability to work in a fast-paced environment will contribute to the efficient functioning of this company. In this position, you will be assisting with various tasks related to sales, client management, and administrative functions.

Responsibilities include:

• Requesting and reviewing application specifications from retail agents, summing up completed applications along with exposures, loss history, target pricing, and submitting to brokerage carriers for quotation.

• Review all solicited quotations and negotiate final pricing, terms, and conditions for identified carriers.

• Prepare and submit final quotations for recommended carriers to the retail agent.

• Handling the binding and invoicing of accounts

• Record renewal progress and final dispositions.

• Prepare and record all the required information needed to bind and invoice accounts.

• Review and process all mid-term endorsement, cancellation, and audit requests.

• Provide timely and accurate customer service to retail agents.

• Provide new business marketing and quote assistance as needed.

• Review and approve the final policy issuance for MGA renewal accounts.

• Request, review, and approve all loss control reports for renewal business per company guidelines.

• Communicate and confirm with the retail agent the compliance of any actions pursuant to the findings of the loss control report per the carrier's requirements.

• Perform in a manner that will prevent errors and omissions.

• Consistently demonstrate a professional, positive, team-oriented attitude while performing job duties.

• Attend company-approved seminars and other educational activities required to stay current on the latest developments, trends, and regulations in the marketplace.

What We Are Looking For :

• At least 2 years of prior insurance experience, prior experience should include either wholesale brokerage/MGA, retail insurance agency, or insurance company experience.

• Knowledge of Windows-based software applications and basic typing skills.

• Knowledge of basic P&C insurance, forms, endorsements, rating methods, and terminology

• Ability to calculate figures and amounts such as annual and short-term premiums, additional and return premiums related to endorsement and audit activities, commissions, policy fees, taxes, etc.

• Ability to handle multiple tasks and prioritize effectively.

• A C.I.S.R. or P&C license is preferred but not mandatory.

What USG has to offer:

• Comprehensive Benefits Package including:

• Company-paid benefits: Short-Term Disability, Long-Term Disability, Basic Life, AD&D, and Team member Assistance Program

• Medical, Dental, Vision, and Life

• 401K Retirement Plan

• Flexible Spending Account

• Dependent Care

• Tuition Reimbursement

• Producer Savings Bonus Plan 

• A week of hands-on, in-person training to meet our corporate team

• Access to 24/7 virtual training through USG University

• Outstanding Company Holiday Schedule and Generous Paid Time Off Package

• Potential for exponential growth in the company

Join Us!

If you're excited about the wholesale industry and are ready to contribute your skills and passion to a dynamic team, USG Insurance Services is the perfect company for you. We're looking for individuals who share our entrepreneurial spirit and are eager to help us shape the future of wholesale insurance.

Visit to learn more about our work, our team, and the opportunities we have available.

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