Job Description

Description

• Develops and deliver fraud awareness training programs to educate employees on fraud prevention best practices and procedures. Build effective relationships with internal/external stakeholders
• Monitors and adjusts existing detection strategies to ensure continued effectiveness
• Analyze large datasets using sophisticated fraud detection tools to identify suspicious patterns, trends, and potential fraudulent transactions across various channels (online, in-store, etc.).
• Oversees daily fraud-related matters by providing support to fraud specialists and analysts in addressing inquiries and concerns, as well as collaborating with other business units.
• Analyze cases and complex instances of fraudulent activity and determine final account actions.
• Supports management by facilitating daily reporting, conducting account reviews, and addressing escalations from members and other business units.
• Assist management in reviewing the work of fraud analysts to ensure compliance and accuracy in their evaluations.
• Establish partnerships with local law enforcement agencies and ensure that cases are submitted accurately and in a timely manner to the appropriate jurisdictions.
• Prepare comprehensive reports on fraud trends, detection rates, and mitigation efforts, presenting findings to senior management and key stakeholders.
• Conduct in-depth investigations of suspected fraudulent cases, gathering evidence, interviewing stakeholders, and documenting findings to support corrective actions.
• Maintains appropriate levels of confidentiality.

• Stays informed of trends and developments in the fraud and compliance field.

• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's purpose, mission and core values.

Qualifications

Behaviors

Dedicated - Devoted to a task or purpose with loyalty or integrity
Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Education

Bachelors (required)

Experience

* Fraud certification preferred (preferred)
* Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email. (required)
* Understanding of related legal requirements. (required)
* Knowledge of types of fraud and the process of identifying suspected activity. (required)
* Thorough understanding of financial and operational functions. (required)
5 - 7 years: * Minimum of 5-7 years of experience in fraud prevention, data analysis, or related field, with a proven track record of success in identifying and mitigating fraud risks. (required)

Skills

• Policies & Procedures (required)
• Critical Thinking (required)
• Attention to Detail (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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