Job Description

Job Description

Job Description

Title: Staffing & Training Manager

Location: Little Rock, AR

Quick Overview

• Lead staffing strategy and training operations for the full team (FOH & BOH) – from hire to ongoing development.
• Ensure compliance with all new‐hire documentation, including I‐9s; maintain employee records and training logs.
• Act as both people‐leader and operator: hands‐on with service (hosts, servers, bartenders), line checks, safe/cash procedures, guest recovery.
• Build and maintain recruiting pipeline: track applications, schedule interviews, partner with Ops leadership on hiring decisions.
• Enforce and model brand standards: grooming/uniforms, SOPs, guest experience, team culture.
• Work a dynamic schedule (45–60 hours/week) including open, mid, closing shifts, nights, weekends, holidays.
• Physical demands: prolonged standing, walking, lifting up to ~35 lbs regularly and occasionally ~50 lbs; indoor environment with typical restaurant noise and exposure to hot/cold areas.

Key Responsibilities

• Coordinate new‐hire orientation and documentation: maintain active and terminated employee files, ensure training certs are completed prior to shift graduation.
• Develop and monitor training curriculum and schedule for all departments; track progress and ensure readiness for shift work.
• Perform regular audits of operational/training standards—line checks, table touches, cash handling, host/bar/FOH check‐outs.
• Lead resolution of guest service issues and employee relations concerns; document disciplinary actions when necessary.
• Work closely with management (Co‐managers, General Manager) to forecast staffing needs, align labor to business volume, support recruiting strategy.
• Maintain applicant tracking and scheduling of first‐round interviews; collaborate with recruiters or hiring teams.
• Model and enforce behavior expectations: uniform/presentation, grooming, punctuality, SOP compliance, culture values.
• Open and close the restaurant as needed; cover shifts when required; support operations in busy times.

Minimum Qualifications

• 1+ year restaurant experience required; prior supervisory, staffing or training experience strongly preferred.
• Demonstrated professional communication skills (verbal & written).
• Ability to work under pressure and multitask in a fast‐paced hospitality setting.
• Self‐motivated, organized, strong problem‐solver, able to work both independently and as part of a team.
• Must be available nights, weekends and holidays.
• Basic computer literacy (for tracking training, documentation, applicant flow).
• Ability to read, speak and understand basic written directions in English.
• Physical stamina: standing for extended periods, walking, bending, stooping, lifting up to 35 lbs (occasionally up to ~50 lbs).

Benefits Highlights

• 401(k) retirement program with company match (up to 4%).
• Health, dental and vision insurance.
• Life, AD&D and critical illness insurance.
• Paid Time Off available immediately.
• Staff meals and discounts across restaurant locations.
• Quarterly performance bonuses and sales‐based bonuses.
• Opportunity to gain experience with a growing, reputable hospitality group.

RestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We are a research-based retained recruitment agency & hybrid tech company that focuses on key roles for restaurants and hospitality. RestaurantZone has been featured in National Restaurant News and Total Foods Service Magazine and has worked with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro’s, McDonald's, Domino's, Cracker Barrel, Google, and Facebook. We are the cutting edge of recruiting with tech-savvy recruiters with over 100+ collective years of experience working on the team. We have hundreds of jobs to fill and grow! Our recruiters work the entire country and focus on all major locations including Los Angeles, San Diego, New York City, Chicago, Miami, Atlanta, Washington DC, Houston, Las Vegas, Denver, Hawaii, and more!

Company Description

RestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We are a research-based retained recruitment agency & hybrid tech company that focuses on key roles for restaurants and hospitality. RestaurantZone has been featured in National Restaurant News and Total Foods Service Magazine and has worked with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro’s, McDonald's, Domino's, Cracker Barrel, Google, and Facebook. We are the cutting edge of recruiting with tech-savvy recruiters with over 100+ collective years of experience working on the team. We have hundreds of jobs to fill and grow! Our recruiters work the entire country and focus on all major locations including Los Angeles, San Diego, New York City, Chicago, Miami, Atlanta, Washington DC, Houston, Las Vegas, Denver, Hawaii, and more!

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