Job Description

• Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database
• Dispatches field personnel according to need and priority of the service request
• Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly
• Coordinate and maintain effective communications between field units and neighboring law enforcement agencies
• Uses a computer-aided dispatch system to enter, research and retrieve information
• Monitor closed-circuit television, security, fire, and alarm systems
• React calmly, quickly, and decisively in emergencies to obtain, summarize and relay information both orally and in written form
• Must be able to follow oral and written instructions
• Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activation of emergency procedures for evacuations or similar emergencies
• Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information
• Compile information from different sources to develop a daily briefing or a log that provides information to assist in the daily operations of the agency
• Run queries through Regional, State, and National Crime Information databases as requested by the district police personnel
• Notify outside emergency personnel of weather-related emergencies
• Enter information in the Automated Records Management System (ARMS) computer database
• Maintains confidentiality of information contained in source documents
• Performs all other tasks and duties as assigned

• High school diploma or equivalent
• One (1) year of experience taking public safety/emergency calls in a call center or relevant experience working in a dispatching environment
• Possess, or obtain within 6 months of employment, the Telecommunications Operator Certificate as issued by the Texas Commission on Law
• Enforcement (TCOLE), including TLETS/NLETS and TCIC/NCIC for Full Access Operators training as provided by the Texas Department of Public Safety
• Demonstrated ability to perform responsibilities with minimum supervision
• Demonstrated proficiency in the use of a person computer
• Demonstrated ability to recognize public safety hazards
• Demonstrated ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedures manuals
• Demonstrated organizational, prioritization, effective telephone and communication skills, and interpersonal skills required to achieve the goals of the position
• Demonstrated ability to receive and give verbal instructions effectively
• Demonstrated ability to speak clearly and comprehensible
• Must be willing to undergo a criminal background check and drug screening
• Ability to communicate in English/Spanish preferred

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